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HOW DO I PLACE MY ORDER?
1. If you know what you're looking for, start shopping by selecting the product category links: e.g. Women’s, Dresses. If you have a specific product in mind or are unsure where to start, you can simply enter a key in the search box on the homepage.
2. Once you have found an item you want to buy, select your size and click on the 'ADD TO CART' button.
3. You can then either continue shopping, or review the items in your shopping cart by clicking on basket symbol at the top of the page.
4. If you're happy with the items in your shopping bag, click 'CHECKOUT' to complete your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit or debit cards - Visa, Master Card, UK Maestro, Delta, Solo or Electron.
We can also accept payment by Pay Pal. Please ensure you have adequate funds in your account.
CAN I CANCEL MY ORDER?
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. All order cancelations must be sent to us via e-mail quoting your name, order number and full address. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.
CAN I AMEND MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to amend the items or sizes from your order once it has been submitted. We are also unable to add products and combine 2 orders in one. We are also unable to edit the delivery address.
WHY HAS MY CARD BEEN DECLINED?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. For full details of why the payment was declined, please contact your card issuer.
I HAVE RECEIVED MY ORDER BUT ONE OF THE ITEMS IS MISSING, WHAT DO I DO?
If there is something missing from your order please e-mail us giving us your name, your order number and what is missing. If the stock is available we will send it out straight away. If the item is sold out we will issue a full refund.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
We aim to get your order right every time but we do occasionally make mistakes. If the item you received is not what you originally ordered or is faulty, please e-mail us giving us your name, order number and what you have received / the fault. If you are within the UK we will then issue you with a free returns label so you can post it back to us. We will then either send out the correct item or issue a full refund.
For International customers we will refund the postage costs for returning the goods.
WHERE IS MY ORDER CONFIRMATION?
As soon as place an order, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder or double check you entered your email address properly. If you still haven’t received it after 24 hours please contact customer services.