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How long will my order take to despatch?

For standard UK / international shipping, your order will be dispatched within 1-2 days.

Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order’s on the move. Make sure you check your spam / junk emails as sometimes the shipping confirmation can get lost in there.

Where is my order confirmation?

As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam / junk emails or double check you entered your email address properly. If you haven’t received it after 24 hours, please contact Oaf Support.

Where can I track my order?

You can track your order HERE

Why hasn't my tracking updated?

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been dispatched from our warehouse, though please be aware that it can take up to 2 working days for your tracking to update, if you’ve ordered with standard delivery.

If you still can’t see any updates to your tracking after this time, please get in touch with Oaf Support so we can investigate.

My order is being returned to sender, what happens now?

If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified.

It can take up to 4 weeks for an international return to reach our warehouse. Once we have it, it’ll be processed by our returns team within 14 working days and you’ll be issued with a refund, which you’ll receive confirmation of via email.

If you did miss the deadline for collecting your parcel and it’s being returned to us, please be aware that the original shipping costs for your order are non-refundable.

Can I amend my order after it has been placed?

Our warehouse team work super fast, so once an order has been placed we are unable to amend the items / sizes in the order or the delivery address. We are also unable to add products or combine orders, sorry about that!

Can I cancel my order?

Our warehouse work extremely fast, so most of the time a cancellation is not possible. Sorry about this!

I'm missing an item from my order!

We aim to send all orders as they’re intended, but sometimes we make mistakes.

If you are missing something, please get in touch with Oaf Support, letting us know your order number and which item(s) you’re missing. If it looks like your parcel has been tampered with, then please make sure to include a photo of the damage.

I have received the wrong item

We aim to get your order right every time, but we do occasionally make mistakes.

If the item you’ve received is not what you originally ordered, please send over your order number, a picture of what you received and a short description of what has gone wrong to Oaf Support and we'll get this resolved as soon as possible.

My item is faulty, what should I do?

If this is the case, we are so sorry to hear it!

Please send over your order number, a few photos of the fault and a short description to Oaf Support and we'll sort this for you ASAP. This will usually be a replacement or a refund, depending on stock issues and the fault itself.

How do I return something?

Returning an item to us for a refund couldn’t be easier, especially as we’ve now gone DIGITAL 💻 and you can do it all online.

Just click Here and fill out the form with your order number and some other details to be quoted on a price for your return.

If you are not able to use the link, please download a new returns form here. Fill this out, pop it into your bag and send to:

Lazy Oaf Returns

C/O James Cargo Fulfilment Ltd

Unit 4, Heathrow Logistics Park

Bedfont Road Feltham

TW14 8EE, UK

For our full policy on our returns policy please view here .

Do you have a size guide?

Yes we do! You can find all our size guides here.

Will you be restocking sold out styles?

Generally we don't restock items once they've sold out, but we do often get returns, which are then processed and put back onto the website.

If you’ve missed out on a style, please sign up to the back in stock emails on the related product page, giving you the chance to snap it up before anyone else does!

Sneaky tip: You should also make sure you’re subscribed to our newsletter and following us on socials, to be the first to find out about re-cuts and styles that are coming back in stock.

Can I Pay Later?

We offer both Klarna and Clearpay as payment options so you can get your order delivered to you before you have to pay in full.

Klarna

With Klarna, once your order has shipped, you’ll receive an email with a link and you’ll have up to 30 days to pay.

Clearpay

With Clearpay, you’ll be taken to their homepage when at the checkout and your payment due dates and amounts owed will be displayed.

There’s no fees or interest applied if you use Pay Later, but if your invoice isn’t paid by the due date you’ll be subjected to a late fee.

Please be aware that Klarna is only available for UK customers at the moment. Clearpay is available for the UK, US, Australia, New Zealand and Canada.

What payment methods do you accept?

We accept most major credit or debit cards (except for AMEX) these include - Visa, Visa Electro, Master Card and UK Maestro.

We can also accept payment by PayPal. Please ensure you have sufficient funds in your account.

Why has my card been declined?

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. For full details of why the payment was declined, please contact your card issuer.

I signed up for 10% off my first order and haven't received my code!

If you have signed up to our newsletter, you’ll receive an email asking you to confirm your subscription. Once confirming, you will receive a separate email containing your unique 10% off code.

If you are having trouble locating this, please double check your inbox as well as spam / junk emails and if you still can’t find it, there may be an issue with the address you’ve entered. We would recommend signing up again using an alternate email address.

I forgot to use my discount code, what can I do?

We’re really sorry, but due to system limitations we can’t retrospectively apply your discount code to an order that’s been placed already, so please take extra care to ensure this has been entered properly and the discount has been applied.

Where do I find my gift card?

Our gift cards are virtual, so after receiving your order confirmation email, you’ll get another email containing a link to your unique gift card code.

If you can’t see it in your usual inbox then please make sure to check your spam / junk emails, and if you still can’t find it then there may be a typo in the email address that was submitted. Please email your full name and order number to us at Oaf Support and we’ll locate it for you.

How do I use my gift card?

After receiving your gift card email, click the 'view my gift card' button. This will redirect you to a page that contains your unique gift card code.

The code is valid from the moment of purchase, all you have to do is apply the gift card code to the discount box at checkout. Gift cards can also be redeemed in either of our stores!

Please be aware that all gift cards have an expiration date of one year from the point of purchase.

I have a different question about my order...

Not to worry! If our FAQs haven’t helped then you can contact us here either via email or chat with us via WhatsApp.

When will you respond to my enquiry?

We are open Monday to Friday, 9AM – 5PM GMT and aim to respond to all queries ASAP. If you've messaged us over the weekend then it may take a couple of days for a response.

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Lazy Oaf, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Lazy Oaf. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

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