Full Time Customer Service Supervisor

Full Time Customer Service Supervisor

Dynamic Customer Service Supervisor role with Lazy Oaf

 

The Customer Care team is the voice of Lazy Oaf; they strive to deliver amazing service and drive our customer experience across a range of platforms and touch points to exceed our customer’s expectations. You’ll be working in a fast-paced, digitally focused team which strives to put our customer first.

 

What you will do:

  • Responsible for managing and owning this area of the business.
  • Day to day on the ground work – Zendesk, live chat and phone. Helping with all of these.
  • An Idea generator and proactive attitude to lead CS at Lazy Oaf – constantly thinking about what our customers want and their expectations.
  • Motivate and inspire the team to provide an exceptional level of customer service.
  • Always thinking ahead and predicting spikes in the business and how we cater for this.
  • Structuring staff’s day to day duties depending on the current climate and prioritise. 
  • Reporting weekly and monthly on all areas of CS - analysing Zendesk appropriately. 
  • Monitoring staff performance to set KPI's
  • Managing relationships with Whistl – return’s log / issues log.
  • Working with the brand manager to set the tone for all correspondence to consumers - then ensuring this is maintained across all areas.

 

About you

  • At least 2-3 years experience in a mid level customer service role
  • Competent with Microsoft Office
  • Excellent communications skills
  • A deep understanding of Social / Digital landscape

 

How to apply?

Please send over your CV and cover letter to jobs@lazyoaf.com with the title 'Customer Service Supervisor'

Thank you : )