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Return any item, or exchange for a different size within 60 days of receipt.

Simply fill in the returns form and post item back to us.

Ensure goods are unused, in original packaging, with all labels attached.

Goods are your responsibility until they reach us.

Original shipping charges are non-refundable unless goods are faulty or incorrect.

The cost of return is your responsibility, however if goods are faulty or incorrect we will send you a free returns label.

Exchanges are sent back to you free of charge.

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FREE standard UK delivery on orders over £20.

Standard UK delivery £3.99

Tracked by Royal Mail.

Processed within 2 working days, then delivered in 2 working days.

Next day UK delivery £6.95 (order by 2pm Mon-Thurs)

Saturday UK delivery £10.50 (order by 2pm Fri)

International delivery

We ship worldwide and offer standard and express.

Standard starts at £7.50, delivery in 3-10 working days.

Express starts at £10, delivery in 1-7 working days.

Signatures required on delivery.

For further details please see our full shipping policy

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You can get your order delivered to you before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have up to 30 days to pay.

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Once your order has shipped, you’ll receive an email letting you know your due date, amount due, and how to pay.

Is There A Fee?
There’s no fee to use pay later. However, if your invoice is not paid by the due date, you will be subject to a late fee.

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Home / Customer Service Coordinator

Customer Service Coordinator

Customer Service Coordinator

Customer  Service Coordinator

We are looking for a dynamic, confident, and driven Customer Service Coordinator with experience in a supervisory or managerial position who is up for the challenge of working in a fast-paced fashion brand and taking ownership of the customer service department.

Our Customer Service team (currently a team of one) is the voice of Lazy Oaf to our customers and the goal is to provide the best customer experience we can; strive to deliver amazing service and drive our customer service process across a range of platforms and touch points to exceed our customer’s expectations.

You’ll be working in a vibrant and digitally focused team which strives to put our customer first and constantly find new ways to improve the customer journey. We’re looking for a strategic forward thinker who is solution focussed, enthusiastic to share their thoughts and ideas and wants to move the business forward really making the role their own.

 

The Role:

  • Be responsible for managing and owning the full end to end customer service area of the business and maintaining a consistent LO tone of voice across all platforms.
  • Ownership over customer relations, setting out to provide the best customer experience and service we can, so that we win our customers trust and repeat custom.
  • Managing and coordinating Zendesk, live chat, phone, email and social media platform correspondence. Being able to identify efficiencies and improvements to ease our customer service process and customer satisfaction.
  • Set out and deliver a strategic plan for customer service, setting clear objectives and KPIs, so we can best measure how we are doing, and communicating and reporting this back across the business.
  • As well as overseeing customer service this role also requires Day to day on-the-ground work – being able to roll your sleeves up and get stuck in with customer service enquiries and queries
  • Issues/responsibilities include but aren’t limited to: Returns, exchanges, complaints, deliveries, lost/damaged parcels, web enquiries, social media conversations.
  • Requires a real ‘ideas generator’ with a proactive attitude to lead CS at Lazy Oaf – constantly thinking about what our customers want and their expectations
  • Be the 'go to' person for customer services internally and liaise with all departments within the business
  • This role requires you to be the customer link to all internal departments such as working with Buying and Merch to clear up any potential product back order or availability issues. Working with our Product team raising any potential issues that relate to faults and QC. Working with Digital on any potential technical issues, order tracking etc.
  • Motivate and inspire the team to provide an exceptional level of customer service and structuring staff’s day to day duties depending on the current climate and priorities.
  • Always thinking ahead and predicting spikes in the business and how we cater for this. Supporting and planning potential peaks, identifying and anticipating any key issues and providing potential solutions to customer requirements and enquiries alongside launch plan.
  • Working with the brand manager to set the tone for all correspondence to consumers - then ensuring this is maintained across all areas.

To apply email: beccabrown@lazyoaf.com with a CV and cover letter

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Lazy Oaf

Streetwear and Independent Fashion for Men and Women Lazy Oaf has been keeping it weird since 2001, with our unique take on streetwear and design. Based in our flagship boutique in the heart of London's Soho, our range of men's and women's clothing is irreverent, playful and is inspired by youth nostalgia and a sense of non-conformity.

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Our collections feature bold colours and graphic prints and include season-ready t-shirts, jumpers with unique graphics and illustrations, jackets in several styles and a selection of hats. The Lazy Oaf selection of men's and women's fashion and streetwear also includes an iconic range of trousers, skirts, dresses, shoes, shirts, shorts and accessories. Many of our pieces turn hand-drawn ilustrations into bold prints, with a collection of products that are unique, fun, and imbued with the Lazy Oaf sense of style.

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Lazy Oaf provide worldwide shipping, and free delivery is available on orders over £75 within the UK.

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